IDSO Door Warranty

When “products” is mentioned in this warranty, it refers to doors made in-house by BRENLO. 

When “BRENLO” is mentioned in this warranty, it refers to BRENLO CUSTOM WOOD MOULDINGS & DOORS.

A. General information

  1. BRENLO warrants all products sold under this warranty, except those expressly excluded from this warranty, for the time period set forth in Section E below from the date of shipment to be of good material and workmanship and to be free of defects which would render said products unserviceable or unfit for their ordinary recommended use.
  2. This warranty applies to purchasers of the described doors. It may also extend to resale/supply of the products to the end-user/owner at the point of original installation. If required, claims must be processed solely through the initial supplier. Any implied warranties which the purchaser may have are limited to the terms, duration and conditions of this warranty mentioned in section E below. This warranty is effective from the date of shipment.
  3. BRENLO will, at its option, either (1) repair any product without charge or (2) replace any product without charge in whatever stage of fitting or refinishing as it was originally supplied, or (3) refund the price received by BRENLO for any product. If a door is found to be defective, written notice of any claim under this warranty must be given to BRENLO immediately, including pictures. In each case of a defect reasonably discoverable by inspection of each product upon receipt of shipment notice must be give to BRENLO within thirty (30) days thereafter shipping and before the product is installed or treated in any matter.
  4. In any of the above cases, BRENLO will not accept any “back charges” due to re-hanging, refinishing, or any other associated implications surrounding the warranty claim.
  5. BRENLO will not be liable for products repaired or replaced without its prior consent. BRENLO will not pay for removal and re-installation if the defect for which the product is being rejected was apparent prior to installation. Action on any claim for warp or telegraphing may be deferred, at the option of the manufacturer, for a period not to exceed twelve (12) months from the date of written claim. If a door has been installed prior to such claim being made, the door must remain hung in the original installation, during the period of deferment, to permit conditioning to humidity and temperature.
  6. Manufacturing defect must be reported promptly before fitting, finishing, or hanging.

B. Allowance/Tolerances

  1. Stile, rails, and core show through (telegraphing) on hardwood veneered flush doors will not be considered as a defect unless the faces of the door vary from a true plane in excess of 1/100 inch in any 3” (7.62mm) span.
  2. Warp will not be considered a defect unless it exceeds 1/4″ (6.4mm) in the plane of the door itself. Warp is any distortion in the door itself and does not refer to the relation of the door to the frame or jamb in which it is hung. In measuring the amount of warp present in a door, the following method will be used: bow, cup, twist will be used by placing a straightedge, taut wire or string on suspected concave face of the door at any angle (horizontally, vertically, diagonally), with the door in its installed position. The measurement of bow, cup, twist will be made at the point of maximum distance between the bottom of the straightedge, taut wire and face of the door.
  3. The following warp allowances are for 1 ¾” (44.5mm) or thicker doors. For doors wider than 40” (1.066.8mm) and less than 84” (2133.6mm) in height, the warp should not exceed 1/4″ (6.4mm) in a section 40” (1066.8mm) by height of the door. For doors wider than 40” (1.066.8mm) and more than 84” (2133.6mm) in height, the warp should not exceed 1/4″ (6.4mm) in a section 40” (1066.8mm) x 84” (2133.6mm) section. For doors up to and including 40” (1066.8mm) wide and over 84” (2133.6mm) in height, the warp should not exceed 1/4″ (6.4mm) in any 84” (2133.6mm) length of a door section.
  4. Laminated Lumber Strand (LSL) door core with full glass will be honored by the lifetime warranty with the following conditions:
    1. Maximum door size is 48” (11219.2mm) x 96” (2438.4mm).
    2. If machined for cylindrical lock, a minimum 4” (127mm) stile must be maintained, with a 5” (127mm) top rail and a 9” (254mm) bottom rail.
    3. If machined for a mortise lock, a minimum 7” (177.8mm) stile must be maintained, with a 5” (127mm) top rail and a 9” (254mm) bottom rail.
    4. Any other machining may void the previous statements.
  5. Thickness, width and height tolerances from nominal shall not exceed 1/16” plus or minus.
  6. Squareness tolerance of the door must not exceed 1/8” between two diagonals when measured across the face of the door.

C. Matter excluded from this warranty

  1. The appearance of finished doors and jambs is not guaranteed under any circumstances.
  2. The appearance of natural colour variations in the colour or texture of wood are not to be considered as defects.
  3. The warranty against 1/4″ (6.4mm) max. warp deviation does not apply to the following:
    1. Doors with less then 1 3/4″ (44.5mm) thick that are wider than 36” (914mm) or higher than 84” (2133.6mm).
    2. Doors with more than one species of wood, veneer or solid.
    3. Doors that are improperly hung or do not swing freely.
    4. Doors that are without a hinge or pivot for every 30” (762mm) of door height.
  4. This warranty does not cover doors with:
    1. Any cut-outs for lites, and/or louvres nearer than 4” (127mm) from any edges of the doors.
    2. Any products that have stiles and or rails narrower than 4”.
  5. Products that are stored longer than three (3) months.
  6. Products with dimensions altered by others.
  7. Products shipped outside of North America.
  8. Exterior applications and or non-climate controlled environments void this warranty.

D. Non-extended Warranty

There are no warranties that extend beyond the foregoing, and BRENLO sole responsibility under this warranty is as stated herein. BRENLO will not be liable for consequential, indirect or incidental damages, or for any amount in excess of the manufacturer’s price for the shipment involved, whether the claim is for breach of warranty or negligence.

E. Duration of Warranty

1 Year from the date of receiving the product.

How to store, handle, finish, install and maintain wood doors

Improper storage, handling, finishing, installation and maintaining of wood doors may result in severe damage to the products. The following guidelines will help to maintain the high-quality products supplied by BRENLO.

F. Storage & Handling

  1. Doors should always be stored flat in a clean and dry environment. Cover with a tarp or opaque plastic wrap to keep clean and protect from dust & light, while maintaining airflow. If stored for long periods, the top and bottom of unfinished doors must be sealed.
  2. Doors should not be exposed to excessive moisture, heat, dryness or direct sunlight.
  3. Doors should always be handled with clean hands or while wearing clean gloves.
  4. When moved or carried, products should be lifted and not dragged across one another.
  5. Certain species such as cherry, mahogany, walnut, oak and teak are more susceptible to discoloration if exposed to either sunlight or intense artificial light. To protect products that have been unpacked on the field from light damage, cover with tarp or opaque plastic wrap while maintaining airflow.
  6. Store products at least 2” (101.6mm) off floor, flat on a level surface in a clean, dry, well-ventilated area protected from sunlight, wide swings in relative humidity, and abnormal heat or cold. Relative humidity should not be less than 25% nor more than 55%.

G. Field Finishing

  1. Prior to finishing, ensure that the heat and the building atmosphere are at normal, interior relative humidity, and have been provided the opportunity to acclimatize for a minimum of 10 days in said stable environment.
  2. Doors must be sealed on all 6 sides within 20 days of receiving product, inclusive of acclimatization period.
  3. Wood is hygroscopic, and dimensionally influenced by changes in moisture content caused by changes within its surrounding environment. To ensure uniform moisture exposure, and dimensional control, all surfaces must be finished equally.
  4. Before finishing, remove all handling marks, raised grain, scuffs, swirls, burnish, arris’, and other undesirable blemishes by sanding all surfaces to your desired grit and or smoothness. To avoid cross grain scratches, sand along the direction of the grain.
  5. Certain species of wood, particularly oak, contain chemicals which react unfavorably with certain finishes causing dark spots. Therefore, the species/finish combination should be tested prior to finishing. Notify your finish suppler immediately if any undesirable reaction is noticed. Do not continue with the finishing until the problem is resolved. BRENLO cannot be held responsible for the reactions as wood is a natural product.
  6. All exposed wood surfaces must be sealed, including top & bottom of the door.
  7. It is always best practice to follow the manufacturers recommendations associated with each finishing product chosen.

H. Installation

  1. The utility or structural strength of the doors must not be impaired in fitting to the opening, in applying hardware, in preparing doors for lites, louvers or plant-ons or other detailing. Plant-ons such as face applied mouldings, or protective plates for added resistance to wear.
  2. Clearances between doors edge and door jamb should be a minimum of 1/16” (1.6mm) on the hinge side, and 1/8” (3.2mm) on the latch edge and top rail.
  3. All hardware locations, preparations for hardware, and methods of hardware attachment must be appropriate for the specific door construction. Templates for specific hardware preparation are available from hardware manufacturers.
  4. Installer must drill pilot holes before installing hinges. Check screw manufacturers recommendations for size pilot holes required. Failure to follow these procedures voids door warranty.
  5. Apply the sealer, primer and first coats of the required finish immediately after fitting and cutting for hardware and before the installation of hardware.

I. Maintenance

When cleaning door surfaces, use a non-abrasive commercial cleaner designed for cleaning wood doors or paneling surfaces that does not leave a film residue that would build-up or affect the surface glass of the door finish.

If the above instructions are not followed, warranty will become null & void.

The appearance of field finishes on products is not guaranteed under any circumstances.

J. Claim Policy

  1. A representative of your firm must inspect the product. This representative must then contact BRENLO, advise the condition or nature of the claim, provide details on how the product is defective, and any other details pertaining to the claim.
  2. Provide purchase order number, invoice number, and original ship date.
  3. Identify the product and the problem
  4. Provide contact details, names and phone numbers
  5. With the above information BRENLO will make arrangements to go to the job site with a representative of both parties.
  6. After determination of the problem has been established, BRENLO will repair or replace the unit as outlined in this warranty.


Feel free to contact us regarding any information.

BRENLO Custom Wood Moulding & Doors

65 Worcester Road
Toronto, ON, M9W 5N7
P: 416-749-6857
F: 416-749-8969

E: [email protected]

65 Worcester Road
Toronto, ON M9W 5N7
P:  416-749-6857
F:  416-749-8969
E:  [email protected]

7000 Tranmere Dr
Mississauga, ON L5S 1L9
P:  905-677-9204
F:  905-677-7859
E:  [email protected]

Copyright © 2024 Brenlo Ltd.

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